Trust & security
Your reps' voices and your call library. Handled carefully.
100 Dials processes voice recordings and sales transcripts, which is sensitive data. This page explains exactly what happens to it. Questions go to security@100dials.com.
Your data never trains models
Transcripts and recordings are used only to ground your own team's prospects and grade your own team's calls. We do not train, fine-tune or share models with them. Our AI providers are contractually bound the same way.
Tenant isolation in the database
Every row belongs to one workspace. Access is enforced at the database level, not only in application code. Reps see their own calls, or the whole team's when a manager allows it. Managers see their workspace. Nobody sees another company's.
Hosted in the EU
Your database, authentication and file storage live in the European Union. Real-time voice and call scoring are performed by specialised providers under contract; the full list, with regions, is in our data processing agreement.
Encryption
Encrypted in transit and at rest.
Retention and deletion
Recordings and transcripts are kept while your workspace is active. Delete a call, a source or your workspace and the data is removed, including from subprocessors, within 30 days. Export on request.
Access control
Role-based access (owner, manager, rep), invite-only membership, business-email-only signup.
Processing
What happens to the data, and where.
| Function | Purpose | Where and how |
|---|---|---|
| Storage and sign-in | Your workspace data, recordings, transcripts and accounts | European Union |
| Real-time voice | Runs the live conversation with the AI prospect and produces the recording | EU or US, contractually bound, no training on your data |
| Call scoring | Grades transcripts and digests uploaded calls | Contractually bound, no training on your data |
| Analytics | Anonymous product usage, only after cookie consent | European Union |
A data processing agreement with standard contractual clauses and the named list of subprocessors is available on request for every plan. Enterprise customers can pin voice and language processing to EU regions.
Try it with a practice persona first.
No customer data needed for the trial. Upload real calls when you are ready.
10 calls, 14 days, work email only